Wildkick Arena — help and contact
Having trouble with the game, a Premium purchase or saving a replay? Email kontakt@appfly.pl. You will find answers to frequently asked questions below.
How do I report a problem?
Include the following in your message:
- your iPhone model and iOS version;
- the game version and build number — you can find them under “Settings → Privacy and help”;
- whether you are using the App Store or TestFlight version;
- what you did before the problem occurred and what happened;
- the game mode, arena and whether the problem happens repeatedly.
You can attach a screenshot or a short recording. Before sending it, remove any private information unrelated to your report. Do not send Apple Account passwords, sign-in codes or payment card details.
Example email subject: Wildkick Arena — replay problem.
If you are testing the game through TestFlight, you can also send feedback using the TestFlight app.
Do I need to create an account?
No. Wildkick Arena does not require a separate player account. Apple services are used for optional Online play and in-app purchases.
Can I play offline?
Yes. Local modes, such as matches against the computer, training, cups and Extra, work without a connection. Access to individual teams, arenas and modes depends on your active game access tier.
Online play requires an internet connection and a signed-in Game Center account. A connection is also required to retrieve purchase information and restore purchases.
How do I start an Online match?
Select “Multiplayer” in the menu, then “Online”. Check that you are signed in to Game Center in your iPhone settings and have an internet connection.
If no opponent can be found, try again later. Matchmaking time depends on the availability of other players and the operation of Game Center services. If you have problems, also check Screen Time restrictions and try a different internet connection.
How do two people play locally?
Select “Multiplayer → Local”. One player uses touch controls on the iPhone, while the other uses a compatible controller connected to the phone. You can view and change the controller button layout in the game settings.
Local play for two people is included in full game access.
What is Premium?
Premium is a one-time purchase, not a subscription. It unlocks all teams, arenas, cups and Extra variants, local play for two people and full access to your stored match history.
The current price and purchase terms are displayed in the game and in Apple’s system dialog before you confirm payment. If a period of free full access is running, you will find information about it in the game. Version 1.0 does not display ads.
I bought Premium, but the content is locked
Connect your phone to the internet. Open “Full Game” in the game menu and select “Restore Purchase”. Make sure you are using the Apple Account that made the purchase in the App Store.
If the payment is awaiting approval, full access will be granted once Apple confirms it. If the problem persists, email us with the exact message shown in the game.
I cannot see the price or purchases are unavailable
Check your internet connection and select “Try Again” on the full game screen. Purchase availability may also depend on Apple services and restrictions set on your account.
If the problem keeps happening, send us the message you see. You do not need to buy Premium again to check an existing purchase — use “Restore Purchase” for that.
How do I request a refund?
Refund requests for App Store purchases are submitted to Apple through reportaproblem.apple.com. Apple reviews them under its own rules; submitting a request does not guarantee a refund.
How do I save a goal as a video?
Open “History”, select a match with available replays, then “Goals and replays”. Open the replay you want and select “Save to Photos”. The first time you save, iOS will ask for permission to add videos.
The game does not need access to existing photos or videos. Denying permission does not prevent you from watching the replay in the game.
Saving to Photos does not work
Check that the game has permission to add to Photos and that your phone has free storage space. If you previously denied permission, use the “Open Settings” button in the game’s message.
If the app reports that the device is too warm, wait for it to cool down and try again. If an error occurs when saving the archive, use the available retry option before closing the game.
Why can I not see all my matches or replays?
History includes completed matches; interrupted matches are not added. The Free tier displays a limited number of the most recent entries, while full access shows the stored history up to a limit of 100 matches.
Replays are based on saved goals. A match with no goals may not have a replay, and a lack of storage space or the archive limit may prevent further replays from being saved. If an error message appears, follow its instructions.
Does progress transfer between phones?
The game saves progress locally and has no save synchronization of its own between devices. We do not keep a copy of your career on our server.
Whether data can be restored from an iPhone backup depends on Apple settings and services. Restoring Premium is a separate operation — it does not restore local trophies or history.
What does “Clear History” delete?
This feature deletes match history, associated replay archives and working video files. It does not delete cup progress, your Premium purchase or videos already saved in Photos.
If clearing history fails, try again as instructed by the message in the game.
Why does the parrot not speak my selected language?
In version 1.0, the parrot’s voice recordings are available in Polish. The other supported languages have translated commentary text. You can find language and commentary options in the game settings.
The game slows down or crashes
Restart the game and check that you are using the latest version. You can also restart your iPhone, check the available storage space and turn off weather effects in the game settings. If your phone is hot, let it cool down.
Do not delete the app as your first troubleshooting step if you want to keep your local progress. If the problem persists, send a report with the information listed at the top of this page.
Contact
Support: kontakt@appfly.pl
Privacy: privacy@appfly.pl
Flying Pixel Sebastian Urbaniak
ul. Serbska 15/119, 61-696 Poznań, Poland
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